Refund/Exchange Policy

We offer a 30-Day Money Back Guarantee on almost every product we offer. Please call customer service at 804-559-1567, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.

Return merchandise with RMA number to:

Next Level Consulting
(print RMA number Here) 
Post Office 263 
Mechanicsville, Va. 23111

NOTE: Refunds sent with no RMA number, or mailed to the call center will be returned to sender.

Order Cancellation Policy

Please submit any cancellation via email to Charlyne@NextLevelForYou.com, or call on our business phone at 804-559-1567.

Email cancellations must contain the following: First name, last name, order number, and email address. This information must be identical to the information originally submitted on your order. Please provide contact information so that we may contact you if we have questions in regards to canceling your order.

Every effort will be made to accommodate the cancellation of your order, providing your order has not been charged and/or shipped out. In the event that a cancellation was submitted (via email or phone), and your order was shipped out after, we will gladly refund the complete balance charged including shipping. However, if the cancellation was documented as received after the order was shipped, we will refund the merchandise total less shipping.

Warranty Policy

Shipping Costs  
Customer assumes all costs in shipping to us, and we assume the cost in shipping back to the customer. All replacement/repaired products are shipped UPS Ground unless a rush is requested. The cost of such a shipping upgrade is to be paid by the customer prior to shipment.

Warranty Procedure 
We suggest you contact our tech support team first by posting a question in our Help Desk to determine whether the item is indeed defective before shipping. Then make an online return merchandise authorization (RMA) request. See Return Policy for more details. No phone call or email is necessary! designed use of the product as intended by the manufacturer.

One-Year Warranty  
All parts (except refurbished items) come with a warranty against manufacturer defect or failure for a period of one year from the date of purchase. This warranty covers replacement or repair of the product, which is determined by availability, or vendor, and the time of purchase. Replacement is often used within 30 days after purchase with the same product (or like product when direct replacement is unavailable.) Repair is often necessary for items purchased more than 30 days prior.